All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return Authorization number. All Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered.
All returns (except for returns involving a verified product defect) will be subject to a 25% restocking charge.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, TruPar.com will either (at its sole discretion) replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight.
Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge. Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse. Before returning any merchandise to TruPar.com, a Return Authorization Number must be obtained from our customer service department Merchandise must be returned in new condition, in original packaging, in salable condition, and originally purchased as service parts from TruPar.
Orders cannot be canceled after they have been processed.