All of our orders process immediately for same-day shipment of in stock items. Because our orders process immediately, We are unable to change quantities or cancel ANY in-stock items.
If you are waiting on a backordered item, you may be able to cancel it - under some circumstances.
If an item is labeled "non-cancellable" and "non-returnable," it means that once the order is placed, we are unable to cancel the order or return the part. These parts are "special order," and carry a typical lead time of 3-5 weeks.
My order was cancelled - the part was "NLA". What does this mean?
Although TruPar.com has over 7.5 million parts for over 600 brands, occasionally we cannot source the part that you ordered. We work with over 100 suppliers, and occasionally they are unable to provide the part. In this rare circumstance, the order is cancelled and refunded to the original method of payment. We apologize that your item was no longer available, or "NLA," from our supplier.