What is a restocking fee?
For TruPar.com, a restocking fee is a percentage of the original purchase amount that is not refunded when a return claim is processed and credited.
Note: All returns (except for returns involving a verified product defect) will be subject to a 25% restocking charge.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, TruPar.com will either (at its sole discretion) replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight.
Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge. Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.