Cancellations
Orders cannot be cancelled after they have been processed.
Returns
General Returns
All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return Authorization number.
If an item is labeled "non-cancellable" and "non-returnable," it means that once the order is placed, we are unable to cancel the order or return the part. These parts are "special order," and carry a typical lead time of 3-5 weeks.
All returns (except for returns involving a verified product defect) will be subject to a 25% restocking charge.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, TruPar will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight.
Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.
Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.Before returning any merchandise to TruPar.com, a Return Authorization Number must be obtained from our customer service department.
Merchandise must be returned in new condition, in original packaging, in salable condition, and originally purchased as service parts from TruPar.
Core Returns
Core credits will be voided if cores are not returned to TruPar within 60 days.
Cores may have deductions for the following reasons:
- Core has been disassembled
- Missing parts
- Bad or unserviceable non-standard replacement components
If Cores are not of the same configuration as remanufactured unit supplied.
Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $100.00 charge. Returned items must be returned to the following address with freight prepaid.